What is the payment method?
When we deliver the boxes to your home, please pay by cash, cheque, credit card (full payment).
How to apply Yes-Storage?
1. Choose your box combination
2. Call Hongkong Storage Hotline 3602 7722
3. Arrange the schedule to deliver the boxes to your home
When to sign the contract?
The contract is signed when our transportation crew sends the box to your home at the first time. The procedure is simple.
Do I need to pick up the whole set every time?
No, we can delivery particular box according to your need
How can I identify the storage items in the boxes?
Each box has a bar code label with a unique box number
Customer can identify your storage items with that box number
Can I change the boxes during the contact period? Would you offer me the new boxes when my original boxes have damage?
Customer cannot change the boxes, but you can purchase new boxes
Box price:
YA (Blue)
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HKD $ 25
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YB (Yellow)
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HKD $ 30
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YC (Oange)
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HKD $ 40
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YE (Green)
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HKD $ 100
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YF (Pink)
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HKD $ 150
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YH (Purple)
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HKD $ 150
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If the boxes are damaged naturally, HKS will provide new boxes to customer free of charge
Can I rent for half set of Yes-Storage?
No, our service is counted by set.
What is the Customer service hours?
Customer service hours: Monday to Saturday: 9:30am – 6:30pm
If you call us out of the customer service hours, please leave your message in the mailbox. We will reply you next working day.
Is there any staircase fee for the address which is reached through staircase?
Yes. 5 stairsteps and above are counted as one floor. The number of floor and staircase fee depends on the location.
What is the definition of 12 times pickup and delivery service?
We provide 12 times free pickup and delivery service per year for each set of Yes-Storage
The pickup and delivery address should be residential address, and outlying islands are not included. Extra bridge fee is charged for Discovery Bay and Tung Chung
Where are the Yes-Storage Boxes stored? Can we visit?
The Yes-Storage Boxes are stored at Wo Yi Hop Road, Kwai Chung, and Entrepot Centre, Kwun Tong. Visit is not allowed because different customers’ storage items are stored in the same warehouse
Is the insurance included in the monthly storage fee?
For maximized protection of your possessions in storage, we offer a premium free storage insurance to all customers. The coverage includes fire, flood, burglar, etc. The total sum insured would be HKD$10,000 for each individual storage unit (maximum HKD$1,000 for each article)
How is the storage environment?
24-hour temperature and humidity control (maintained at +/- 2°C from room temperature (25°C) which is appropriated for storage). Yes-Storage Zone has Ozone equipments for strengthening the sanitation. Periodical pest control, cleaning and checking are executed regularly.
Do the boxes have maximum loading?
Yes, different type of boxes has different maximum loading
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Max. loading
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YA (Blue)
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50 lbs
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YB (Yellow)
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40 lbs
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YC (Orange)
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40 lbs
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YE (Green)
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60 lbs
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What and how many items can be stored in each type of box?
Mainly store seasonal clothes, quilts, dolls, books, DVD, etc.
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Appropriated stored items
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Quantity
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YA (Blue)
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Books、Albums or DVD
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Storing about 30 books or 50 DVDs
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YB (Yellow)
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Folded clothes or dolls
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Storing about 50 clothes
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YC (Orange)
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Quilts, folded clothes or dolls
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Storing about 2 quilts
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YE (Green)
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Suits and jackets
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Hanging about 35 clothes
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Remarks: YE can hang clothes, but not store folded clothes
What is the volume of a set of Yes-Storage and each box respectively?
The volume of a whole set of Yes-Storage is 46"(W) x 19"(D) x 42"(H), which is equal to a single-door wardrobe with 7-feet high.
YA (Blue)
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19" (W) X 11.5" (D) X10.5" (H)
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YB (Yellow)
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19" (W) X 23" (D) X 10.5"(H)
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YC (Orange)
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19" (W) X 23" (D) X 21"(H)
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YE (Green)
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19" (W) X 23" (D) X 42"(H)
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What cannot be stored in Yes-Storage?
Sizeable furniture, fragile items, food, beverage and liquid items
What does Yes-Storage mainly store?
Seasonal clothes, quilts, dolls, books, DVDs, etc
Should we make an appointment for the pickup and delivery service? What is the service hours for this service?
You should make the appointment 3 workdays in advance. The service hours is
Monday to Saturday: 10:00am – 10:00pm
Sunday and public holidays: Off
If the pickup and delivery service is needed out of the above service hours, HKD$600 extra fee is charged
If the appointment of the pickup and delivery service is confirmed, can I change or cancel the appointment?
Yes. In order to let customers handle the storage items according to the accurate time slot. If you need to change or cancel the appointment, please contact our customers service hotline 3602 7722 before 6:00pm of at least one day before the appointment. Otherwise, 2 times pickup and delivery service of that Yes-Storage set will be deducted.
